2018 MLS and Lockbox Survey

You may be experiencing difficulties with the performances of the MRIS system and with Sentrilock boxes. The association wants to understand issues challenging FAAR subscribers of both services. Please help us out by answering the following questions.

Complete the survey by Monday 6/18 and leave us your contact info to be entered into a $50 gift card drawing!

  
MRIS
 
 
 
1. What, if any, performance issues are you experiencing with MRIS?
 
a. Slowness in pulling up information
b. Photo uploads
c. Slowness in getting problems resolved
d. Status in Bright and Zillow don’t agree
e. Company listings are not searchable / idx issues
f. Help desk not particularly helpful, friendly
g. Showingtime setup and integration
h. Website functionality on mobile devices (cell phones, tablets)
i. I am not experiencing any issues
 
2. Other MLS issues? Please briefly detail.
 
 
 
 
 
Future enhancements for Bright MLS
 
 
 
3. How important is it to you that rental property listings include a subsidized housing option field as a required field?
 
a. Not important
b. Neutral
c. Important
d. Critical
 
 
 
4. How important is it to you to include a county code prefix (or similar indicator) incorporated into the Bright MLS number?
 
a. Not important
b. Neutral
c. Important
d. Critical
 
 
 
5. What fixes or improvements do you look forward to with the MRIS to Bright transition? (some anticipated improvements include an increased character count from 400 to 4000, an increase in photo capacity for listings, and hit counters to see how many times your listing has been looked at or included in an automated email)
 
 
 
 
 
Sentrilock
 
 
 
6. What, if any, performance issues are you experiencing with the Sentrilock key box system?
 
a. Can not release the shackle to put the box on the listing
b. Help desk personnel not helpful, provide solutions that often do not work
c. Repeated lockbox failures
d. Unable to assign one day codes
e. Lockbox will not close
f. Length and logistics of troubleshooting process
g. Bluetooth accessibility issues
h. Keypad slow to respond or unresponsive
i. I am not experiencing any issues
 
 
 
7. Other lockbox issues? Please briefly detail.
 
 
Email*
 
 
 
Contact Information
 
 

Find an issue after taking the survey? Use the form at faarmembers.com/mris or faarmembers.com/sentrilock to tell us about your issues.